Frequently Asked Questions

Get answers to common questions about Shampoo and Style.

Yes. Our stylists use extension-safe, sulfate-free products and gentle techniques to cleanse and blow-dry without loosening bonds. Please inform us of your extension type so we can adjust pressure, tools, and products for optimal care and longevity.

Appointments usually last 45 to 60 minutes, depending on hair length, thickness, and chosen style. Allow extra time if you have extensions, complex styling requests, or require detangling to ensure a relaxed, unhurried finish.

Absolutely. Discuss your desired outcome with the stylist before we begin. We’ll recommend suitable techniques for your hair texture and extensions and adjust the finish—smooth, waves, or volume—so the result matches your vision and lasts through your event.

We use salon-grade, extension-friendly shampoos, conditioners, heat protectants, and styling sprays chosen for your needs. Products are sulfate-free and lightweight to protect bonds and maintain shine. Tell us about sensitivities and we’ll select fragrance-free or color-safe options.

Yes. Stylists provide personalized aftercare advice, including brushing methods, product recommendations, and heat settings. We’ll show quick touch-up techniques to refresh volume or smoothness and suggest when to return for a professional refresh to keep hair and extensions looking their best.

Often yes, but policies vary by service. Many maintenance appointments include a gentle wash and style; some specialized extension repairs may focus solely on bonds. Check your booking details or contact us to confirm inclusion and any additional fee for styling.